Bilingual customer service professional with extensive experience in call auditing, client support, and report analysis. Skilled in managing inquiries, verification processes, and enhancing service quality across diverse industries.
Fluent in English and Spanish, effectively managing customer interactions and data verification.
Experienced in addressing customer inquiries, providing support, and ensuring satisfaction.
Performed call audits and generated reports to improve service quality and sales processes.
Managed multiple responsibilities in fast-paced settings, adapting to new systems efficiently.
HUMANATIC
CALL AUDITOR IN ENGLISH AND SPANISH FOR DIFFERENT COMPANIES IN THE UNITED STATES, PROVIDING ANALYTICAL REPORTS TO IMPROVE CUSTOMER SERVICE AND SALES.
IQOR
APPOINTMENT SETTER AND BILLING INQUIRIES, INSURANCE UPDATES, VERIFICATION OF ELIGIBILITY AND BENEFITS FOLLOWING HIPAA RULES, BILINGUAL CUSTOMER SERVICE
CIVIL ENGINEERING
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