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Donald
Customer Service & Sales Professional with 8+ years of experience
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Competencies
Provided multi-channel support, resolving customer issues effectively for companies like Amazon and Target.
Conducted outbound prospecting, qualifying leads, and closing deals in SaaS and telecommunications sectors.
Delivered live demo presentations to showcase platform features, supporting sales efforts.
Analyzed customer transactions to detect and prevent fraud at Remitly.
Utilized CRM tools, Microsoft Office, and AI management tools to support various operational tasks.
Education
Summary
Over 8 years of experience in customer service, sales, and risk analysis, with a passion for technology and continuous growth.
Key Achievements
- Progressed from customer service roles to sales and demo specialist positions, demonstrating skill diversification.
- Conducted live product demonstrations and provided onboarding support, enhancing customer engagement and understanding.
- Managed inbound and outbound sales, closing high-value deals and fostering B2B relationships.
Experience
Risk Analyst
Analyzed customer transactions to detect and prevent fraud., Assisted customers with compliance and security-related inquiries.
SDR & Demo Specialist
Conducted outbound prospecting and lead qualification for a SaaS tool., Introduced and pitched the product to potential clients via cold calls and emails., Conduct live demo presentations to potential clients, showcasing the platform's features and benefits., Provide customer support and onboarding assistance for new users.
Sales Representative (T-Mobile Sprint) & SDR Specialist (Vonage)
Managed inbound and outbound sales, closing high-value deals., Engaged in B2B sales, handling prospecting and appointment setting., Conducted outbound prospecting and lead qualification for a SaaS tool.
Customer Service Representative (Amazon – Voice & Chat)
Provided customer support and issue resolution via multiple communication channels.
Customer Service Representative (Target & Doordash)
Assisted customers with orders, payments, and product inquiries.