Diorgio

Operations & Marketing Manager

Led the operational reorganization of the business, structuring processes in a previously unorganized environment.. Designed and implemented control systems for cash handling, inventory, and memberships using Excel and WhatsApp Business.. Managed customer service operations, including bookings, payments, and product sales.. Coordinated field reservations and client follow-ups through both in-person service and digital channels.. Supervised the overall condition of the facilities, ensuring cleanliness, organization, and proper functionality.. Oversaw basic maintenance of gym equipment and monitored operational conditions.. Developed digital marketing strategies to attract new audiences and maintain a consistent flow of customers.. Directed the creative concept for content on Instagram, Facebook, and TikTok.. Analyzed audience engagement and performance metrics to continuously improve strategies.. Led the promotion of new activities such as boxing, Zumba, and functional training.