Dedicated operations professional with extensive experience leading teams, optimizing processes, and driving revenue growth in gaming and retail sectors. Skilled in staff development, conflict resolution, and operational excellence.
Proven ability to lead diverse teams, motivate staff, and ensure high performance standards.
Skilled in overseeing daily operations, process optimization, and compliance enforcement.
Expertise in employee relations, active listening, and resolving conflicts efficiently.
Proficient in Excel reporting and data validation to support decision-making.
Human Smart
Human Smart
Led employee relations through effective communication, coaching, training, and development.. Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.. Enhanced team productivity by implementing efficient task delegation and time management strategies.. Managed between 40-60 agents per day.. Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.. Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.. Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.. Managed between 15-30 agents per day.
Visionary iGaming (VIG)
Liderazgo directo de 54 colaboradores: 4 supervisores y 50 dealers.. Revisión, validación y escalamiento de los reportes generados por supervisores.. Contribuir al incremento de los ingresos mediante una supervisión precisa de las operaciones, asegurando el cumplimiento de los procedimientos establecidos y la correcta ejecución de cada proceso.. Supervisión completa del funcionamiento del piso durante el turno.. Resolución de casos complejos y toma de decisiones en situaciones no rutinarias.. Coordinación directa entre Pitboss y Gerencia para reportes y comunicación de incidentes relevantes.. Gestión del personal durante el turno: reorganización por ausencias o emergencias.. Aseguramiento del cumplimiento de KPIs, estándares de calidad y protocolos.
Bachelor's Degree
Bachelor's Degree
Licenciatura
Licenciatura
Excel Avanzado
Bachelor’s degree
Experience in client advisement, sales, and enhancing customer satisfaction.
Visionary iGaming (VIG)
Supervisión de un equipo de 50 dealers.. Detección, registro y reporte de incumplimientos operativos o de protocolo.. Resolución inmediata de incidentes operativos del día a día.. Apoyo en capacitación inicial para nuevos dealers.. Colaboración con jefatura para el escalamiento correcto y oportuno de casos.
Boutique Beauty
Administración completa del punto de venta: apertura, cierre y manejo de caja.. Atención al cliente, asesoría en productos y ventas.. Control de inventarios, reposición y organización de exhibiciones.. Responsable del funcionamiento general de la tienda durante los turnos.. Resolución de problemas y manejo de flujo de operación diaria.
Visionary iGaming (VIG)
Direct leadership of 54 staff members: 4 supervisors and 50 dealers.. Review, validation, and escalation of reports generated by supervisors.. Contribute to revenue growth through precise supervision of operations, ensuring compliance with established procedures and correct execution of all processes.. Full supervision of floor operations during the shift.. Resolution of complex cases and decision-making in non-routine situations.. Direct coordination between Pitboss and Management for reports and communication of relevant incidents.. Personnel management during the shift, including reorganization due to absences or emergencies.. Assurance of compliance with KPIs, quality standards, and protocols.
Visionary iGaming (VIG)
Supervision of a team of 50 dealers.. Detection, documentation, and reporting of operational or protocol noncompliance.. Immediate resolution of daily operational incidents.. Support in initial training for new dealers.. Collaboration with management to ensure proper and timely escalation of cases.
Boutique Beauty
Full management of the point of sale: opening, closing, and cash handling.. Customer service, product advising, and sales.. Inventory control, restocking, and display organization.. Responsible for the overall operation of the store during shifts.. Problem-solving and management of day-to-day operational flow.
Visionary iGaming (VIG)
Direct leadership of 54 employees including 4 supervisors and 50 dealers.. Oversight of full operational performance during shifts ensuring compliance with operational procedures.. Review and validation of operational reports produced by supervisors.. Resolution of complex operational incidents and real-time decision-making.. Coordination with senior management to communicate operational updates and incidents.. Workforce management and shift adjustments during absences or emergencies.. Monitoring of KPIs and service quality standards.
Boutique Beauty
Managed day-to-day store operations including opening, closing, and cash handling.. Provided customer service and product consultation.. Managed inventory, restocking, and merchandising displays.. Oversaw daily operations and resolved operational challenges.
Bachelor’s Degree
Advanced Excel