Dioneysha - Project Manager with 8+ years in the IT industry

San José, San José, Costa Ricaen

Led cross-functional teams in delivering software projects on time and within budget.

Streamlined project workflows resulting in a 15% increase in team efficiency.

Published on CazVid

Summary

A dedicated project management professional with over 8 years of experience leading software development projects and coordinating between technical teams and clients.

Key Achievements

Managed client communications ensuring satisfaction and repeat business.

Skills

Project ManagementAvanzado

Applied project management methodologies to oversee software development lifecycles.

Agile & ScrumIntermedio

Facilitated Agile practices within teams to improve flexibility and delivery speed.

Client RelationsIntermedio

Managed client expectations and maintained communication to ensure project alignment.

Team LeadershipAvanzado

Supervised and motivated teams to achieve project goals and professional growth.

Experience

Team Manager

Human Smart

10/2024 - Current

Supervisor

Human Smart

08/2018 - 10/2024

Led employee relations through effective communication, coaching, training, and development., Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans., Enhanced team productivity by implementing efficient task delegation and time management strategies., Managed between 40-60 agents per day., Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks., Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows., Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members., Mentored junior staff members in their career development, sharing knowledge from years of experience in the field., Managed between 15-30 agents per day.