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Diego
Compliance Officer
Contact
Competencies
Experiencia demostrada en Spanish.
Experiencia demostrada en Italian.
Experiencia demostrada en Portuguese.
Experiencia demostrada en English.
Experiencia demostrada en Legal & Regulatory Compliance.
Education
Languages
Summary
Compliance Officer buscando nuevas oportunidades
Experience
AML & Financial Crime Specialist
Research and publish articles on AML/CFT, fraud typologies, mobile money, cross-border payments, financial inclusion and emerging regulatory developments.. Produce practical, solution-oriented content for compliance professionals, financial institutions and fintech companies.. Analyse emerging fraud trends affecting digital payments and propose risk-based approaches to transaction monitoring, KYC and fraud prevention.. Continuously expand knowledge of AML regulations, fintech innovation, payment ecosystems and financial crime risks across emerging markets.
Technical Support Engineer Italian/English
Provide remote IT support to end users through CRM/ticketing systems, ensuring timely resolution of technical issues and adherence to SLAs.. Manage a queue of assigned cases, delivering prompt first responses, asking scoping questions, and closing an average of four cases per day.. Troubleshoot software, hardware, and account-related issues, including application crashes, browser problems, network connectivity, and device compatibility.. Deliver “Break & Fix” support using remote assistance tools (remote screen view and remote control), guiding customers through diagnostic steps and implementing action plans to resolve issues.. Support authentication, security, and identity management processes, including Microsoft Identity, SSO, Multi-Factor Authentication (MFA), Duo, biometric login, passwordless sign-in, and token-based authentication.
AML & RG Specialist (UK)
Conduct customer risk assessments, including assessing customers' source of wealth, as well as conduct open-source, PEP and sanctions database checks to take appropriate action to ensure that customers maintain a sustainable level of spending.. Review accounts exhibiting behaviours that may indicate issues regarding gambling harm and/or affordability, including requesting and reviewing SOF/SOW documents.. Effectively monitor possible money laundering transactions and escalate any suspicion through a SAR to the MLRO.
AML Officer
Monitor customer activity/reports/alerts and perform a risk assessment to establish if the customer is displaying potentially suspicious activity.. Complete high-quality EDD and CDD reports, in a timely manner.. Take preventative/restrictive action if required on customer accounts.. Act as a point of escalation for Safer Gambling, Fraud, Payments and Customer Service relating to any AML concerns identified as part of their processes.. Conduct open source searches to determine if the customer is/is not a PEP/SAN or has any Adverse Media relating to them.. Work towards set KPIs to ensure that the customer journey has no unnecessary delays, whilst maintaining strict compliance.