Diego - Data Analyst with 5 years of experience in financial services

Performed comprehensive data analysis using statistical tools to uncover insights.

Wrote complex queries for data extraction and manipulation in various databases.

Created interactive dashboards to visualize key metrics for stakeholders.

Utilized advanced Excel features including pivot tables and macros for data reporting.

Managed the end-to-end process of customer orders, utilizing CRM systems to track all interactions and ensure timely fulfillment., Maintained a high level of customer satisfaction through proactive communication and problem-solving., Contributed to process improvements that enhanced customer service efficiency.

Resolved complex billing errors and established payment agreements, demonstrating a high level of accuracy and problem-solving skills., Coordinated and scheduled technical installations and repair visits, ensuring timely and effective service delivery., Liaised with other departments, including Technical Support, to redirect requests and ensure efficient resolution of customer issues.

Managed billing inquiries and resolved customer issues related to service invoices, contract clauses, and payment agreements for ADT security services., Coordinated and scheduled technical installations and repair visits, ensuring seamless service delivery for clients., Redirected customer requests to specialized departments like Tech Support and Collections, demonstrating strong inter-departmental communication skills., Processed customer payments and established payment agreements, maintaining accurate records and financial compliance.