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Diego
Technical Lead with 8+ years in technical support and data analysis
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Competencies
Provided multilingual technical support across regions, creating KPIs and documentation to streamline processes and ensure quality service.
Built dashboards and automated reports using Power BI, Python, and DAX, supporting business strategy and customer engagement improvements.
Led and trained technical teams, including onboarding new agents and supervising support for high-profile clients.
Managed livestreams and hardware/software setups for church services, increasing production efficiency.
Optimized delivery workflows and coordinated park operations, ensuring safety and timely service.
Education
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Summary
Dedicated professional with over 8 years in technical support, data analysis, and project management. Skilled in leading teams, streamlining processes, and delivering data-driven insights across industries including logistics, tech support, and media production.
Key Achievements
- Led global technical support teams at Teleperformance, supporting major clients like Coca-Cola and Siemens.
- Developed dashboards and reports as a freelance data analyst, enhancing decision-making for startups and financial firms.
- Managed livestream productions and coordinated technical operations at Libres en Cristo Church, improving engagement and efficiency.
Experience
Technical Team Lead
Providing technical support for Samsara's global fleet tracking system., Supporting Uber's Business department through multiple channels, including WhatsApp, email, and phone., Collaborating with global stakeholders to standardize escalation processes and reduce backlog.,...
Data Analyst (Freelance)
Partnering with startup clients to develop data dashboards, clean datasets, and optimize business decisions., Building custom Power BI visualizations and automated reports using Python and DAX., Consulting on performance metrics to guide customer engagement strategies., Providing side-by-side...
Production & Media Lead
Overseeing livestream productions 3x per week, managing software, hardware, and talent coordination., Implementing systems to track engagement and improve production efficiency.
Control Engineer
Managing park operations and technical maintenance., Leading a six-month development of a new attraction, aligning engineering, budgeting, and team planning., Creating schedules for live events, maintenance activities, and regular park operations., Working under pressure to ensure the safety of all...
Logistics Analyst (Back Office)
Improving delivery coordination by analyzing bottlenecks in logistics workflows., Strengthening supplier relationships to ensure faster shipment turnaround.