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Security Network Engineer with 5+ years of diverse IT support experience
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Competencies
Configured and managed secure network architectures, including VPNs, tunneling, and zero-trust security models.
Provided comprehensive support for hardware, software, and network issues across diverse environments and clients.
Utilized ITSM tools like ServiceNow, Remedy, and FreshDesk for ticketing, process documentation, and escalation procedures.
Managed hardware procurement processes and vendor relationships to support IT infrastructure projects.
Assisted in office build planning, infrastructure improvements, and cross-team collaboration initiatives.
Education
Languages
Summary
Experienced professional with a strong background in network security, technical support, and IT infrastructure management across enterprise and freelance environments.
Key Achievements
- Supported Tier 2 network security operations for a major SASE solution at Check Point.
- Ensured operational continuity by troubleshooting security incidents and maintaining documentation.
- Led end-user support and technical training across multiple roles, including freelance and corporate positions.
Experience
Security Network Engineer
Provide Tier 2 support for one of the largest Secure Access Service Edge (SASE) solutions worldwide., Troubleshoot and manage network security incidents, ensuring service continuity., Assist with VPN, tunneling, SSO, and zero-trust architecture (ZTA) configurations., Maintain documentation for...
Freelance IT Support
Provided technical support for various clients, assisting with system troubleshooting and software installations., Gained additional training in system analysis, IT security, and cloud-based solutions.
Senior Associate – Change Management Team
Reviewed, approved, and documented infrastructure change requests, including application updates, server modifications, and installations., Ensured compliance with company standards and coordinated with upper management for approvals., Assisted in streamlining change management workflows to improve...
Field Support/Ops Engineer & Procurement Specialist
Provided field support for Red Hat Enterprise Linux (RHEL), Windows OS, and end-user hardware., Assisted in network troubleshooting, MDF cabling, VLAN settings, and AP installations., Managed IT procurement, processing purchase orders, and handling vendor relationships., Supported infrastructure...
Functional Analyst / Procurement Analyst
Developed and tested new IT solutions to enhance business operations., Designed user guides, documentation, and process workflows., Managed client portfolios and facilitated procurement of IT-related hardware.
IT Help Desk Analyst
Provided software and end-user support for offices in Chile, Peru, Colombia, Brazil, and Spain., Developed training materials and conducted IT workshops., Acted as Team Leader, mentoring junior support staff.
AOD, IT Desktop Support Technician & Customer Support Agent
Filled in for various roles, including training, workforce management, and floor supervision., Provided local desktop support for offshore clients (Motorola, Microsoft MSN, AT&T, Adobe)., Handled technical support for business and residential clients (AOL, Vonage, AT&T)., Assisted...