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Diego
Sales & Customer Support Specialist with 8+ years in Telecom and Logistics
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Competencies
Developed and implemented sales strategies across different roles, including internet, energy, and logistics sales.
Handled customer accounts, processed payments, and provided direct customer service to build lasting relationships.
Negotiated pricing and tailored plans for clients in energy and telecommunications sectors.
Led teams ranging from 4 to 15 agents, overseeing training, QA, and sales performance.
Provided technical support and product upselling in telecommunications, enhancing customer satisfaction.
Education
Languages
Summary
Experienced in sales strategy, team leadership, and customer service across telecom and logistics industries, with a focus on achieving sales goals and enhancing operational efficiency.
Key Achievements
- Led a sales team at Teleperformance to achieve Best Sales Team recognition for 3 consecutive months.
- Managed payroll and operational support for over 1,000 truckers at LeanStaffing Solutions.
- Supervised and trained sales teams to improve closing rates and surpass sales targets at multiple companies.
Experience
Cross Sales & Tech Support
Provided technical support and internet service solutions while upselling and promoting additional products like DirectTV., Managed a team of 6, leading them to achieve Best Sales Team recognition for 3 consecutive months.
Logistic Specialist
Managed payroll for truckers and assisted in acquiring new services, working with a team of 15 agents to handle over 1,000 truckers daily.
Sales & Customer Service
Handled customer accounts, processed payments, and provided customer service while upselling internet services, landlines, and DirectTV., Managed a team of 8 agents, surpassing sales goals, and setting new records.
Sales Agent /Sales Manager
Sold energy services to customers in Texas, negotiating prices and tailoring plans to their needs during 30-minute calls., Managed a team of 4 agents.
Sales Coordinator
Led sales strategy development for customer acquisition through cold calling while managing, distributing, and acquiring leads for sales agents., Negotiated pricing with customers and oversaw company logistics.
Sales Coordinator
Managed a team of four agents in towing services, roadside assistance, and mechanical repairs., Trained the team to improve closing rates and pricing, supervised QA, and personally closed sales.