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Competencies
Demonstrated experience with Customer Relationship Management.
Demonstrated experience with Field Sales & Client Recruitment.
Demonstrated experience with Community Mobilization & Outreach.
Demonstrated experience with Loan Processing & Follow-up.
Demonstrated experience with Portfolio Monitoring.
Education
Summary
Professional profile
Experience
Field Officer
Build and maintain positive relationships with members, community groups, customers, and other stakeholders.. Conduct field visits and engage directly with clients and community members within assigned areas.. Market SACCO products and educate individuals and groups on savings and financial services.. Recruit new members and support them through the registration process.. Conduct initial client interviews and assist members with loan application procedures.. Carry out field appraisals by assessing clients’ businesses and repayment capacity.. Monitor active loan portfolios through regular field visits and client follow-ups.. Follow up on delayed or defaulted loan payments and support recovery efforts.. Handle customer questions and concerns professionally and provide appropriate follow-up.. Maintain accurate and up-to-date client and program documentation.. Prepare and submit daily, weekly, and monthly field activity reports.. Work closely with management and stakeholders to resolve issues.
Attaché Guidance, Counselling & Child Protection
Supported the adoption process through client documentation, verification, and follow-up.. Participated in child rescue operations while ensuring proper handover and documentation procedures.. Provided guidance and counselling support to children and families in sensitive situations.. Built trust and positive relationships with children, families, and other stakeholders.. Maintained confidential case records in accordance with child protection guidelines.. Liaised with social workers, institutional staff, and external stakeholders in case management.
Social Worker Attaché
Assisted patients and their families with case intake, documentation, and referrals.. Supported patients by listening to their concerns and identifying appropriate support services.. Participated in community outreach and client engagement activities.. Assisted with data collection, documentation, and maintenance of confidential records.. Worked collaboratively with healthcare professionals and community members.