Dedicated support specialist with over 8 years of experience in customer service, technical support, and educational planning. Skilled in resolving issues, managing data, and delivering personalized experiences, aiming to enhance client satisfaction and operational efficiency.
Provided empathetic and effective support to clients, ensuring high satisfaction and personalized service.
Diagnosed and resolved technical issues for software and hardware, maintaining quality and efficiency.
Developed engaging educational plans based on children's interests, fostering learning and problem-solving skills.
Displayed excellent listening, empathy, and clarity in diverse customer service and team environments.
Escuela de skate Bogotá
Designed educational plans based on children's interests and curiosities., Managed administrative tasks responsibly, maintaining order and preserving work materials., Implemented exercises for problem-solving and conflict resolution among school members., Consistently exceeded...
Velotax
Demonstrated strong listening skills and worked to meet company objectives., Created personalized customer service experiences for clients of all ages., Managed the sales point, inventory control, quotations, tracking, and immediate response efficiency to provide the best customer service.
Sutherland
Managed calls effectively, maintaining composure in challenging situations where customers might feel anxious or stressed., Demonstrated a patient and positive attitude when resolving issues., Provided empathetic, precise, and respectful customer service., Showed excellent performance and skills in...
TELEPERFORMANCE
Bachiller Mercantil
Strategy for Talking Program
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