Experienced technical support specialist with a background in education and IT system management, skilled in troubleshooting, customer service, and network administration.
Used Excel, Word, and PowerPoint regularly for documentation, reporting, and presentations.
Configured and troubleshot Cisco and Ubiquiti network devices to ensure system connectivity.
Provided technical and customer service support for financial, medical, and retail systems.
Handled software issues, hardware setups, and network performance management.
English Institute of Nicaragua
Taught English to teenagers and adults at beginner to intermediate levels., Designed lessons to enhance communication, comprehension, and pronunciation skills.
IBEX
Provided technical and customer support for financial and international transaction systems., Conducted account verifications and ensured compliance with internal security policies., Delivered efficient technical troubleshooting and POS (Point of Sale) support for terminals and routers.
FOUNDEVER
Maintain and troubleshoot internal IT systems for medical staff., Provide software support and oversee local network performance.
Bachelor’s Degree
High School Diploma
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