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Denisse
Virtual Assistant to CEO Remote
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Competencies
Experiencia demostrada en Google Workspace.
Experiencia demostrada en Lightspeed.
Experiencia demostrada en Genesys Cloud.
Experiencia demostrada en Salesforce.
Experiencia demostrada en Okta Administration.
Education
Languages
Summary
Virtual Assistant to CEO Remote buscando nuevas oportunidades
Experience
Customer Service/Collections
Assisted customers with account-related questions, payment concerns, and collection matters.. Handled customer inquiries and provided information and solutions regarding their accounts.. Maintained professional communication and worked to resolve customer concerns while following company procedures and performance expectations.
Virtual Executive Assistant
Supported the Business Insurance team with renewals for important commercial clients.. Handled a high volume of renewals and appointments and processed payments through multiple insurance company portals.. Ensured tasks were completed accurately and on time, clients received needed documentation, and communication flowed between clients and the Head of the Business Insurance team.
Collections Agent
Contacted borrowers to help bring their accounts current.. Discussed past-due balances, negotiated payment options when customers were unable to pay the full amount, and worked with them to find realistic solutions.. Maintained a professional, empathetic approach while working toward account resolution and staying composed under pressure.
Customer Service / Collections
Handled inbound and outbound calls, reviewed account details, assisted customers with reimbursement inquiries, and guided borrowers through resolution options and escalations when needed.. Managed high call volumes and maintained accurate documentation while adhering to procedures.
Appointment Setter
Conducted high-volume inbound and outbound communication with private vehicle sellers through phone calls, text outreach, and online marketplaces.. Reviewed vehicle details, coordinated appraisals, negotiated purchase opportunities, and guided customers through the selling process.. Managed a fast-paced workflow and maintained accurate documentation.