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Collections Specialist
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Competencies
Demonstrated experience with Collections & Accounts Receivable.
Demonstrated experience with Delinquent Account Recovery.
Demonstrated experience with Customer Service.
Demonstrated experience with Account Reconciliation.
Demonstrated experience with Billing Disputes.
Education
Summary
Collections Specialist open to new opportunities
Experience
Collections Specialist
Managed commercial accounts receivable portfolios and contacted corporate clients regarding outstanding and delinquent invoices.. Conducted collection follow-ups by phone, email, and client portals to secure payments and resolve overdue balances.. Reconciled corporate ledgers, tracked promises to pay, and processed authorized account adjustments and credits.. Investigated billing errors, missing purchase orders, pricing discrepancies, and customer complaints with sales, billing, and cash application teams.
Wealth Management Associate
Handled 40–60 calls daily, supporting Client Associates, Financial Advisors, and Private Banking partners.. Provided account balances, transaction activity, deposit rates, checking information, and internal systems assistance.. Helped users with online banking, password resets, and transfers between banking and brokerage accounts.. Explained and processed financial transactions accurately while responding to client inquiries and coordinating account-related requests.
Assistant Manager Trainee
Supervised five Collection Representatives, monitored daily activities, and supported individual and team performance goals.. Coordinated with upper management, processed payments in real time, and organized customer queues to improve workflow.. Selected to provide one-on-one training and coaching to existing team members and new employees.. Managed high-volume inbound calls involving delinquent accounts, payment inquiries, account reconciliation, and collection resolution.. Negotiated payment arrangements and helped customers resolve outstanding balances through appropriate repayment options.. Analyzed account information, prioritized collection opportunities, and supported strategies to improve collection outcomes.. Performed additional operational duties and worked overtime as needed to support business demands.