This is my profileContact via CazVid
Delmer
Customer Service & Technical Support Lead with 5 years in Telecom
Video resume
Contact
Competencies
Applied technical troubleshooting skills to resolve customer issues remotely and in real-time.
Delivered clear communication and problem resolution to ensure high customer satisfaction.
Utilized effective communication skills in technical support and stakeholder collaboration.
Implemented agile practices to ensure efficient technical project delivery.
Ensured adherence to company policies during customer service and technical support operations.
Education
Summary
Dedicated technical and customer service professional with 5 years of experience in the telecom industry, skilled in team leadership, troubleshooting, and stakeholder collaboration.
Key Achievements
- Led technical teams at Teleperformance, improving team capabilities through coaching and mentoring.
- Collaborated with stakeholders and project teams for timely delivery of technical roadmaps.
- Provided technical support and customer service across diverse channels such as calls, emails, and live chat.
Experience
Technical Lead
Collaborated effectively with stakeholders, partners and project teams to aid timely delivery against technical roadmaps., Responded to customer concerns quickly and effectively, minimising service disruptions., Developed junior staff through targeted coaching and mentoring, improving capabilities...
Technical & Costumer Service Representative
Proactively upsold products and services throughout customer interactions, following company guidelines., Provided clear and concise step-by-step technical support to guide clients.
Technical Support Representative
Asked customers targeted questions throughout troubleshooting to determine smart solutions., Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.