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Competencies
Demonstrated experience with Written communication.
Demonstrated experience with Fast typing.
Demonstrated experience with Time management.
Demonstrated experience with Attention to detail.
Demonstrated experience with Microsoft Office (Word, Excel).
Education
Languages
Summary
Professional profile
Experience
Branch Supervisor
Handled customer service primarily through chat: sending promotions, following up with interested leads, and answering client questions.. Made outbound calls to coordinate with other branches, confirming stock levels and keeping promotions up to date across locations.. Assisted the manager directly, giving input on promotions and store strategy.. Trained new employees on the checkout/billing system and other store procedures.. Oversaw daily cash handling, stock control, and supplier orders for the branch.
Call Center Agent — Customer Support & Sales
Handled inbound and outbound calls for English- and Spanish-speaking customers, maintaining high satisfaction levels.. Managed hotel reservations, modifications, and cancellations, including negotiating alternative options when a client's first choice didn't fit their budget or needs.. Answered client inquiries about payments, refunds, and booking policies.. Followed company procedures and quality standards in every interaction and consistently met weekly performance, quality, and satisfaction targets.
Cashier and Server
Provided daily customer service, handled sales, and resolved issues on the spot.. Managed cash handling and point-of-sale operations.. Controlled and tracked product stock, and kept records in Excel and Word.