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E-Commerce Supervisor with 5+ years in retail and customer service
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Competencies
Extensive experience managing logistics, order fulfillment, and quality control in retail and hospitality settings.
Skillful in team supervision, training, onboarding, and performance support to optimize staff productivity.
Proficient in problem-solving, de-escalation, and empathetic communication to ensure customer satisfaction.
Experienced with Google Workspace, Microsoft Office, CRM platforms, POS, and e-commerce systems.
Effective in clear, professional communication across verbal and written channels in various work environments.
Education
Summary
Dedicated professional with over 5 years' experience in retail, hospitality, and financial services. Skilled in operations, team coaching, customer relations, and process improvement across dynamic environments.
Key Achievements
- Supervised and supported e-commerce operations at Whole Foods Market, ensuring timely order fulfillment and process improvements.
- Led guest experience teams at AutoCamp Yosemite, enhancing service quality and guest satisfaction, contributing to positive reviews.
- Managed escalated client issues at Synchrony Financial, achieving efficient resolutions and maintaining client retention.
Experience
E-Commerce Supervisor
Supervise and support the e-commerce (Prime Now) team, ensuring accurate order picking, staging, and on-time fulfillment., Oversee daily department operations including staffing, task delegation, and workflow coordination., Train and onboard team members in e-commerce processes, product standards,...
Guest Experience Supervisor
Led and coached the Guest Experience team in delivering concierge-level service across the resort., Coordinated daily logistics, special requests, and cross-department communication., Resolved guest concerns promptly to support brand loyalty and positive reviews., Oversaw bar and kitchen operations...
Account Manager Specialist
Managed escalated service issues for major retail partners including Sam’s Club, TJX, QVC, HSN, and CareCredit., Processed complex adjustments, refunds, and reconciliations with full compliance., Guided front-line agents on policy interpretation and case resolution., Mentored and trained new hires...
Customer Service Representative
Delivered phone-based support for consumer and small business credit accounts., Processed payments, updated account information, and resolved billing inquiries., Investigated potential fraud and disputes under regulatory guidelines., Built rapport through empathetic, solution-focused communication.
General Manager
Directed daily restaurant operations, staffing, scheduling, and inventory management., Curated seasonal beverage menus and enhanced guest dining experiences., Ensured compliance with food safety regulations, labor laws, and internal policies., Oversaw payroll, budgeting, cost control, and...