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IT Auxiliary
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Competencies
Demonstrated experience with Hardware and Software Troubleshooting.
Demonstrated experience with Customer Service.
Demonstrated experience with Incident Management.
Demonstrated experience with Remote Assistance.
Demonstrated experience with Effective Communication with Users.
Education
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Summary
IT Auxiliary open to new opportunities
Experience
IT Auxiliary
Supported device maintenance and day-to-day IT operations, troubleshooting hardware/software issues to minimize downtime for staff.. Diagnosed and resolved incidents via structured troubleshooting and remote/desk-side support, closing tickets efficiently.. Monitored system performance and performed basic configuration tasks (workstations, peripherals, user access) to ensure stable, secure operations.. Documented fixes and user guidance to reduce repeat issues and improve self-service adoption.. Managed a high-volume customer support queue in Salesforce, documenting cases accurately and prioritizing escalations to meet SLAs.. Resolved technical and account-related issues through structured troubleshooting and clear customer communication, improving first-contact resolution.