Dedicated professional experienced in customer service, technical support, lead qualification, and logistics management across retail and tech sectors.
Experience managing customer inquiries, support, and satisfaction in B2C and B2B environments.
Proficient in HubSpot, Aircall, and Salesforce for managing customer data and workflow.
Skilled in inbound and outbound calls, lead qualification, and appointment setting across multiple industries.
Managed logistics, inventory, and dispatch operations for retail partners at Panther Coffee.
Home Depot
Managed inbound/outbound calls to advise customers, coordinate unit rentals, and resolve service issues., Updated CRM and scheduling systems to ensure accurate dispatch and delivery of moving services., Consistently exceeded sales and customer satisfaction targets.
Conduent, Inc. (Apple Technologies)
Provided real-time technical support and coordinated service escalations across multiple departments., Trained and mentored team members as Subject Matter Expert., Resolved high-pressure escalations with average 95%+ customer satisfaction.
InvestWell Solutions & Lilogy Funding
Handled 300+ calls daily, qualifying leads, setting appointments, and coordinating financial documentation., Prioritized requests, ensuring timely responses to business clients., Used CRM systems to track customer status, escalate urgent cases, and maintain accurate logs.
Panther Coffee
BA
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Provided real-time troubleshooting and escalation management for Apple technologies at Conduent.
Managed wholesale orders, deliveries, and logistics for cafés and retail partners., Oversaw inventory, supply chain, and dispatch of products to multiple locations.
