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Dawyen
Sales & Customer Service Specialist with 5+ years in Retail & Tech
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Competencies
Experience managing customer inquiries, support, and satisfaction in B2C and B2B environments.
Proficient in HubSpot, Aircall, and Salesforce for managing customer data and workflow.
Skilled in inbound and outbound calls, lead qualification, and appointment setting across multiple industries.
Managed logistics, inventory, and dispatch operations for retail partners at Panther Coffee.
Provided real-time troubleshooting and escalation management for Apple technologies at Conduent.
Education
Languages
Summary
Dedicated professional experienced in customer service, technical support, lead qualification, and logistics management across retail and tech sectors.
Key Achievements
- Managed inbound and outbound customer calls, consistently exceeding sales and satisfaction goals at Home Depot.
- Provided technical support and mentored team members at Conduent, achieving over 95% customer satisfaction.
- Handled over 300 calls daily, qualifying leads and tracking customer data effectively at InvestWell Solutions & Lilogy Funding.
Experience
Sales & Customer Service Specialist (B2C)
Managed inbound/outbound calls to advise customers, coordinate unit rentals, and resolve service issues., Updated CRM and scheduling systems to ensure accurate dispatch and delivery of moving services., Consistently exceeded sales and customer satisfaction targets.
B2C Sales & Technical Support Specialist
Provided real-time technical support and coordinated service escalations across multiple departments., Trained and mentored team members as Subject Matter Expert., Resolved high-pressure escalations with average 95%+ customer satisfaction.
Lead Appointment Setter & Funding Officer (B2B)
Handled 300+ calls daily, qualifying leads, setting appointments, and coordinating financial documentation., Prioritized requests, ensuring timely responses to business clients., Used CRM systems to track customer status, escalate urgent cases, and maintain accurate logs.
Wholesale & Delivery Coordinator
Managed wholesale orders, deliveries, and logistics for cafés and retail partners., Oversaw inventory, supply chain, and dispatch of products to multiple locations.