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David
Customer Service & Logistics Specialist with 5+ years of experience
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Competencies
Handled member inquiries, explained health plans, and documented interactions adhering to confidentiality standards.
Managed freight loads, negotiated rates, and developed carrier relationships to ensure efficient and timely deliveries.
Supervised a team, coordinated performance strategies, and led improvement initiatives for operational excellence.
Negotiated freight rates and maintained carrier partnerships to optimize service quality and profitability.
Proficient in Microsoft Office, CRM, TMS, and load tracking tools to streamline communication and operations.
Education
Languages
Summary
Experienced in client support, freight logistics, and team supervision, with a proven ability to improve efficiency and customer satisfaction. Bilingual in English and Spanish, adept at using dispatch and CRM software.
Key Achievements
- Resolved member issues and explained complex health benefits to enhance customer understanding at Aetna, exceeding KPI targets.
- Built a reliable carrier network and managed over 200 loads monthly, maintaining high on-time delivery and client satisfaction at Coyote Logistics.
- Supervised a team of 10+ members at Coyote/RXO, achieving 95% compliance and implementing strategies to boost operational efficiency.
Experience
Customer Service Representative
Helped Aetna members in both English and Spanish by answering questions about their benefits, resolving claims issues, and clearly explaining their health plans., Explained Aetna health benefits plans including PPO, HRA, and Traditional Choice options to members, ensuring clear understanding of...
Freight Broker
Built and grew a strong carrier network by making over 50 calls a day and researching the market., Formed close working relationships with reliable carriers, which helped me cover loads quickly and provide more efficient service for our clients., Managed 200+ loads per month, maintaining 85%+...
Team Lead
Supervised a team of more than 10 people, helping us reach 95% compliance with our key goals., Partnered with operations leadership to present team performance results and implement new strategies, boosting efficiency and reducing transit-related issues., Led monthly performance meetings with...