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Data Analyst with 5+ years of expertise in data management and analysis
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Competencies
Applied statistical techniques to interpret complex datasets and support decision-making.
Utilized SQL for data querying, extraction, and database management.
Created dashboards and reports using tools like Tableau and Power BI to communicate insights.
Developed complex spreadsheets and macros for data analysis and reporting.
Education
Summary
Detail-oriented data analyst with expertise in data management, analysis, and visualization, committed to delivering actionable insights.
Key Achievements
- Led the development of a comprehensive data reporting system, improving reporting efficiency.
- Managed cross-functional data projects, ensuring timely and accurate insights.
- Progressed from Data Junior Analyst to Senior Data Analyst, expanding skill set and responsibilities.
Experience
TruckDriver Recruiter
Part of the recruitment team directly, working freelance remotely hiring truck drivers for the company located in Elgin IL.
TruckDriver Recruiter and Safety
Part of the recruitment team, working freelance remotely hiring truck drivers for these two companies located in Malvern, AR and Lansing IL.
TruckDriver Recruiter and Safety
Managed the full cycle recruitment for American and immigrant truck drivers in the USA., Sourced candidates through our system, social media, and search engines like Google, emphasizing cold calling to reach potential applicants., Screened resumes, conducted interviews, and checked backgrounds, ensuring safety compliance., Communicated with candidates, negotiated offers, and coordinated onboarding., Collaborated with the Safety team, made decisions on candidate approvals., Ensured candidates were prepared for tests and training, and organized transportation arrangements.
Floor Support - Team Supervisor
Provided comprehensive customer service and engaged in contract discussions directly with customers., Oversaw and led a team of agents, ensuring smooth operations and top-notch service delivery.
Bilingual Agent
Facilitated personalized customer engagement and service for seniors' incontinence products.
Technical Support
Assisted customers in recovering information on a range of devices—smartphones, tablets, computers, online accounts, apps, and hardware components., Promoted and sold warranty upgrades.
Technical support
Provided technical support, scheduled appointments, and engaged in cross-sales initiatives for Comcast's customers in the USA.
Sales Representative II
Addressed customer inquiries, handled billing matters, offered technical support, and engaged in cross-sales initiatives for AT&T customers in the Southwest Region of the USA.