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Customer Service Specialist with 3+ years of diverse client support experience
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Competencies
Delivered support via calls, emails, and chats, addressing client needs effectively
Assisted U.S. clients with troubleshooting telecommunication and internet devices
Proficiently used Salesforce and Avaya to manage customer interactions and data
Utilized Microsoft Word and Excel for record-keeping and reporting client issues
Education
Summary
Experienced in client support, technical troubleshooting, and using CRM tools across transportation and telecommunications sectors.
Key Achievements
- Handled customer calls and communications supporting transportation and telecommunications clients
- Provided technical support for U.S. clients troubleshooting devices and services
- Used CRM tools like Salesforce and communication platforms such as Avaya to manage interactions
Experience
Customer service
Provided customer service by taking calls from truck drivers regarding the status of their locations and delivery locations., Assisted customers via emails and chats with managers, providing information about orders and status for a product transportation campaign.
Customer service
Worked taking technical support calls for clients in the United States who needed help with their telephone, cable, and internet service or troubleshooting their devices.