This is my profileContact via CazVidDavid
Customer Service Specialist with 10+ years in Telecommunications and Retail
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Competencies
Extensive experience assisting customers with service inquiries, account management, and issue resolution.
Proficient in engaging customers through chat, email, and phone ensuring clear and effective information exchange.
Able to troubleshoot and resolve product and service issues in various industries such as airlines, retail, and digital services.
Assisted in upselling and promoting additional services to customers during interactions.
Handled claims, billing verifications, and refund processes for insurance and retail services.
Education
Summary
Dedicated customer service agent with over a decade of experience supporting clients across airline, telecom, retail, and digital sectors, focusing on issue resolution, account management, and sales support.
Key Achievements
- Provided comprehensive customer support across multiple roles, including airlines, telecom, retail, and digital services.
- Assisted clients with complex inquiries involving account management, billing, and technical troubleshooting.
- Handled multiple communication channels, such as chat, email, and phone, ensuring customer needs were met efficiently.
Experience
Customer Service Agent
Assisting customers with trip changes, such as dates, names, additional services, and helping them with information to print boarding pass; also assisting helpdesk agents with emergency changes on trips.
Chat Representative (Customer Service/Sales)
Helping customers to complete online purchases for wireless mobility plans and devices, providing detailed information and conditions for each plan and helping customers choose wisely the best device for their plans, providing upselling options for additional services such as streaming platforms...
Sales Representative
Providing plan options to Sirius XM customers after the offered free trial for them to continue enjoying and using the satellite radio services in their vehicles, overcoming objections and giving them the benefits of using the radio over streaming audio platforms.
Customer Service Representative
Assisting customers reviewing their groceries orders, verifying if every item was delivered/included in the pick up, helping them with refunds for expired or missing items, assisting customers placing online orders and providing general information for the desired items.
Email/Chat Representative
Helping customers with gift cards information, such as balances, expiration dates, and terms & conditions; providing them with the transaction history for their gift cards.
Backoffice Agent
Responsible for checking claims details and status, contacting insurance companies to file claims, checking on billing information for dental care professionals, record approvals and rejections and verifying insurance coverage for patients.
Customer Service Representative
Responsible for checking order status, placing orders, providing item details, assisting customers with refunds and helping them with the tracking information.
Chat Representative
Responsible for providing chat support for Spotify subscribers, assisting them with billing information, account details, account usage, playlists deletion, account takeovers, assisting them to recover their accounts and educating them to make their accounts more secure.
Customer Support Representative
Providing assistance to Sezzle users through chat, email and phone calls, assisting them with questions about their accounts, recent purchases, credit limit, helping them with subscriptions and account management, and troubleshooting steps and procedures when they were facing issues.