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Patient Care Coordinator
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Competencies
Used extensively for backend development, data processing, and automation scripts.
Designed and implemented APIs supporting high-volume transaction processing.
Participated in migrating monolithic systems to microservices for better scalability.
Managed codebases with Git, ensuring version integrity across teams.
Contributed to sprint planning and iterative development to meet project milestones.
Education
Summary
Detail-oriented software engineer with 5+ years of experience in fintech and SaaS, specializing in API development, microservices, and system migration projects. Skilled in collaborating with teams to deliver robust, high-performance applications.
Key Achievements
- Led migration of legacy systems to microservices architecture, improving deployment efficiency.
- Developed and maintained RESTful APIs serving over 1 million daily transactions.
- Collaborated with cross-functional teams to deliver scalable solutions, reducing server downtime by 20%.
Experience
Patient Care Coordinator
answer calls and respond to emails, handle customer inquiries both telephonically and by email, research required information using available resources, manage and resolve customer complaints, provide customers with product and service information, refill the patient medication, update existing customer information, process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, document all call information according to standard operating procedures
Customer Service Representative
Book Tickets, handle customer inquiries both telephonically and by email, research required information using available resources, update existing customer information, process orders, forms and applications, identify and escalate priority issues, document all call information according to standard operating procedures, complete call logs
Customer Service Representative
answer calls and respond to emails, handle customer inquiries both telephonically and by email, research required information using available resources, manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information, process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures, complete call logs, produce call reports
Outbound Call Representative
contact businesses or private individuals by phone, deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation, describe products and services, respond to questions, identify and overcome objections, take the customer through the sales process, obtain customer information, obtain possible customer leads, maintain customer/potential customer data bases, follow up on initial contacts, complete records of telephonic interactions, orders and accounts
Technical Support Engineer
Installing Motion Senor and Burglar Alarms, Install various access control devices, Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings, Roughing ins), Lay out the basic lines without making the final connections, Strong technical and analytical skills, Perform other duties as required
Technical Support Engineer
Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration, Experience troubleshooting of Laptops and Printer, Strong technical and analytical skills, Helping customers solve technical issues with our widgets, Solid experience in problem analysis and resolution of hardware problems, Will also assist the customer base during installations, Will also install CCTV camera, Knowledgeable in Return Merchandize Authorization (RMA) and (ERP) Enterprise Resource Planning
X-ray Machine Operator
Involves the routine operation of X-ray equipment detecting any unlawful equipments and dangerous properties, Responsible for taking and developing screened luggage and routine security purposes, Clerical works and processes for records and reports, Performs state security in sea and air ports, Evaluates work quality produced
Computer/internet Maintenance
Responsible of repairs and troubleshooting that may occur with any of the following computers, Wi-Fi, printers, network, connections, software, installations of the company and clientele, Installs sets up, and configures upgrade and maintains PC, OS, software and related peripherals of desktop
Passage Staff
Issues appropriate ticket with pro active customer service
Sytem Maintenance Technician
Maintain and Install Intelligent Transportation system (ITS) – Electronic Toll Collection system integrated by Transcore USA, Performs regular corrective and preventive maintenance on electronic toll collection system installed along South Luzon Expressway, Maintain accurate and updated records of repairs, Carries out fault diagnosis and repair on the aforementioned system equipment, Records all reports all maintenance activities including spare parts used and pulled out equipment, Responding services calls regarding computerized toll collection equipments faults, Monitor the operation of the Toll system from control center using Central Computer Monitoring System, Issues appropriate tickets in the particular toll gate designated with pro-active customer services
X-ray Machine Operator
Involves the routine operation of X-ray equipment detecting any unlawful equipments and dangerous properties, Responsible for taking and developing screened luggage and routine security purposes, Clerical works and processes for records and reports, Performs state security in sea and air ports, Evaluates work quality produced
Assistant Computer Technician
Responsible of repairs and troubleshooting that may occur with any of the following computers, printers, network, connections, software, installations of the company and clientele, Installs sets up, and configures upgrade and maintains PC, OS, software and related peripherals of desktop