This is my profileContact via CazVidThis profile is written in Spanish
Dario
Site Reliability Engineer
Contact
Competencies
Experiencia demostrada en Customer service and active listening.
Experiencia demostrada en Problem solving and first-contact resolution.
Experiencia demostrada en Ticketing and case tracking (ServiceNow).
Experiencia demostrada en Working under pressure and meeting response-time targets.
Experiencia demostrada en Bilingual communication (Spanish / English) with technical and non-technical people.
Education
Languages
Summary
Site Reliability Engineer buscando nuevas oportunidades
Experience
Site Reliability Engineer
Supported about 100 internal teams without having authority over them, guiding each one with clear, patient communication.. Stayed calm and solved urgent problems under pressure, cutting the time to fix them from 60 to 15 minutes by creating simple step-by-step guides the whole team could follow.. Kept 5 business-critical services running 99% of the time by catching issues early and working with other teams to resolve them.. Made it 80% faster for about 100 teams to get started by simplifying the process and providing ready-to-use templates.. Saved about 50 hours per month of repetitive manual work by automating routine tasks.
Programming & Mathematics Instructor
Taught programming logic, mathematics, and applied sciences to multicultural groups over 3 years while studying full-time.. Explained abstract and technical concepts in simple terms to non-specialist audiences, in Spanish and English.
Systems & Server Support Engineer
Shortened average incident resolution time from 3 days to 8 hours across the support queue by scripting diagnostics and automating workstation re-imaging.. Kept 5 Linux and Windows servers running for 500+ students through peak exam periods without service interruption.
Site Reliability Engineer (Internship)
Reduced service onboarding time by 80% for development teams, measured from JIRA project creation to first successful user story, by standardizing software automations on GitHub Actions.. Eliminated ∼50 engineering hours per month of manual toil, measured by recurring ticket volume, by automating project creation, report building and access management through Bash and Python jobs wired into GitHub Actions pipelines.. Automated ticket resolution for 3 applications in ServiceNow, removing manual handling of recurring requests via Bash and Python jobs in GitHub Actions.. Resolved recurring Backstage errors that degraded the developer experience, eliminating ∼1 hour of wait time per user per week.