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Daniela
Restaurant Manager with 10+ years of customer service expertise
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Competencies
Provided exceptional service, addressing customer needs proactively and efficiently.
Trained, mentored, and delegated tasks to teams in fast-paced dining environments.
Oversaw daily activities including scheduling, inventory, and compliance to meet operational goals.
Ensured accurate cash handling and inventory control to improve accuracy and reduce losses.
Led training initiatives to improve staff skills, knowledge, and customer service quality.
Education
Summary
Dynamic manager with over 10 years in hospitality and retail, skilled in operations, team leadership, and customer service excellence. Proven track record of enhancing customer loyalty, improving operational efficiency, and mentoring staff to achieve performance goals.
Key Achievements
- Monitored cash records across multiple roles, notably reducing discrepancies and increasing accuracy.
- Led and mentored sales and service teams, enhancing customer satisfaction and fostering loyalty.
- Managed scheduling, inventory, and operational tasks to streamline processes and meet service demands.
Experience
Duty Manager
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies., Work in the floor and the bar., Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences., Generated repeat business through exceptional customer...
Assistant Manager
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies., Helped with planning schedules and delegating assignments to meet coverage and service demands., Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer...
Assistant Manager
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies., Helped with planning schedules and delegating assignments to meet coverage and service demands., Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer...
Shift Leader
Trained new employees and delegated daily tasks and responsibilities., Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction., Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or...