This is my profileContact via CazVidDaniela
Customer Support Agent with Bilingual Skills and 4+ Years Experience
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Competencies
Delivered customer support via calls, chat, and email in healthcare, travel, and insurance industries.
Supported English and another language in customer service environments, facilitating clear communication.
Managed team workflows in customer support settings to ensure quality and timely responses.
Arranged and managed appointments for healthcare clients, improving scheduling accuracy.
Developed educational modules, coordinating projects to enhance training resources.
Education
Languages
Summary
Experienced bilingual customer support agent skilled in handling varied communication channels across healthcare, travel, and insurance sectors. Proven ability to manage appointments, support teams, and develop educational content.
Key Achievements
- Provided bilingual customer support across healthcare, travel, and insurance sectors, ensuring timely and effective assistance.
- Handled customer interactions via calls, chat, and emails, demonstrating versatility in communication channels.
- Scheduled dental appointments for US-based clients, improving appointment management efficiency.
Experience
Bilingual Agent
Customer service and support (calls and chat) for medical company, travel agency and insurance car company.
Bilingual Agent
Customer service for USA with Walmart.
Bilingual Agent
Customer service and support with emails for health care company.
Appointment Setter
Making dental appointments for a company in USA.