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Technical Support Specialist with 5+ years in AI and IoT diagnostics
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Competencies
Applied diagnostic skills to hardware like dashcams and software connectivity issues.
Supported vendor onboarding, negotiated contracts, and maintained organizational practices.
Reviewed expense reports and verified costs for large-scale real estate transactions.
Explained AI-driven events to customers and coordinated between different departments.
Proficient in Salesforce, Jira, Asana, and MS Office for various project and support tasks.
Education
Languages
Summary
Experienced in diagnostics, vendor onboarding, and expense management across technology and real estate sectors.
Key Achievements
- Diagnosed and resolved hardware/software issues for dashcams and network systems, improving troubleshooting efficiency.
- Reviewed and verified real estate expenses and negotiations for property acquisitions up to $500,000.
- Managed vendor onboarding and support across multiple markets, developing standardized SOP practices.
Experience
Technical Support Specialist
Diagnosing hardware and software issues with dashcams (e.g., GPS failure, video storage errors, camera calibration)., Running network connectivity issues for customers and companies (cellular, Wi-Fi, cloud uploads)., Guiding customers through firmware updates and remote diagnostics., Experience...
Expense Management Specialist - Analyst
Reviewed and processed expense reports., Verified renovation costs before acquiring up to $500,000 US Single-Family homes., Requests and negotiation of concessions on real estate items, from individuals to companies’ sellers., Maintenance bid approvals from vendors and techs to residents and...
Supply Chain
Sole direct manager of 14 maintenance markets., General vendor onboarding/support across 33 markets., Developed new filing and organizational practices. SOP review and documentation., Scheduled and coordinated meetings and appointments, for vendors and field assistants.