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Daniel
Operations Manager
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Competencies
Experiencia demostrada en Performance Analytics.
Experiencia demostrada en Root-Cause Analysis.
Experiencia demostrada en Structured Coaching.
Experiencia demostrada en Operational Reporting.
Experiencia demostrada en Corrective Action Plans.
Education
Languages
Summary
Operations Manager buscando nuevas oportunidades
Experience
Operations Manager
Led up to 160 employees across 8 teams and 3 lines of business, overseeing customer service, sales, retention, quality, and productivity.. Used KPI reviews, coaching, and performance action plans to improve save rate to 70%, close rate to 40%, QA to 92%, and CSAT to 3.70.. Recruited, selected, onboarded, coached, and developed employees and frontline leaders; reinforced accountability and follow-up.. Supported 4+ new line-of-business launches and maintained client alignment across three client directors.
Operations Supervisor
Supervised collections teams of 16–32 employees, monitoring daily performance, quality, efficiency, and employee development.. Introduced daily, weekly, and monthly performance reporting.
Assistant Manager
Led an 8-person credits and collections function and coordinated medical representatives, warehouse, inventory, and delivery activities.
Assistant Manager & Logistics Supervisor
Supervised 10–12 employees.. Improved billing workflows, collections timeliness, and daily work allocation.