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Sales and Customer Service Specialist with 10+ years of telecom and financial experience
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Competencies
Provided support and communication to clients in telecom and financial sectors, ensuring customer satisfaction.
Supervised sales activities, focusing on portabilidad projects and client acquisition.
Managed port forwarding, migraciones, and activation processes within telecom systems.
Performed back-end tasks for activations and migrations at Claro, supporting seamless service transitions.
Supported financial product operations such as loans and credit activations.
Education
Summary
Experienced in telecom and financial sectors with a focus on customer care, sales, and operational support across Latin America.
Key Achievements
- Led multiple portabilidad projects across Vodafone, Entel, and Claro, managing large customer transitions
- Supervised sales teams at KONECTA, ensuring performance in outbound calls and customer engagement
- Handled diverse roles from customer care to back-office operations, demonstrating versatility
Experience
VENTAS: Portabilidad Vodafone (España)
Portabilidad Vodafone (España), ADSL Vodafone (España), Fono compras cencosud
Ventas: Portabilidad Entel (Chile)
Atención al cliente (Click to Call) Entel (Chile), Supervisor de Ventas (Portabilidad Entel Chile), Fono compras cencosud (trabajo remoto)
ATENCION AL CLIENTE: 1912 CLARO
Prestamos financieros: Financiera EFE, Financiera Credinka, Ventas: Migración Claro - Chile, Rouming internacional Claro - Perú, Click to call tarjetas Ripley, Back office: Activación de migraciones y portabilidad en sistema SISACT CLARO