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Daniel
Logistics Coordinator with 5+ years in supply chain & customer service
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Competencies
Utilized dispatch and freight-tracking tools to optimize logistics operations.
Handled inquiries and provided solutions across healthcare, logistics, and customer support roles.
Performed remote administrative tasks, document editing, and communication management for an international organization.
Communicated effectively in English and supported bilingual environments in customer and support roles.
Created visual materials and managed social media content using Illustrator and Photoshop.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in logistics coordination, customer service, and administrative support across diverse industries, including healthcare, retail, and international organizations.
Key Achievements
- Streamlined dispatch and freight-tracking processes to ensure on-time execution at Lean solution Group.
- Provided real-time operational support to delivery drivers, improving route efficiency at Spark Drive (Walmart).
- Managed patient inquiries and resolved billing issues, enhancing customer satisfaction at Florida Blue.
Experience
Logistics Coordinator (Eshipping)
Coordinate, monitor, and optimize dispatch and freight-tracking processes, ensuring on-time execution, accurate documentation, and effective communication with clients, carriers, and internal teams., Responsible for guaranteeing full traceability of logistics operations and maintaining a reliable...
Delivery Driver Support Agent – Spark Drive (Walmart)
Provide real-time operational and technical support to drivers via phone and chat to optimize routes and improve the efficiency of daily deliveries., Assist with navigation issues, connectivity problems, and app synchronization errors to ensure continuous service., Coordinate support during...
Healthcare Support Agent – Florida Blue
Manage patient inquiries regarding healthcare services, insurance, and billing to ensure accurate and timely assistance., Provide detailed information about plans and benefits, simplifying complex terms for clear customer understanding., Resolve issues such as billing discrepancies and claim...
Virtual Assistant (Job performed in my free time)
Provide comprehensive remote administrative support for an international organization to facilitate communication and operational management in bilingual environments., Perform virtual assistant duties, handling cold calls, key messages, and directing communications., Participate in the preparation...
Customer service Agent - Humana go(365)
Bilingual customer service professional responsible for providing phone support to members of Humana’s Go365 program., Handles the logging of wellness activities, manages reward redemptions, and resolves inquiries related to benefits, points, and gift cards within the Go365 Service Portal ecosystem.