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Daniel
Customer Service Specialist con 6 años en soporte y atención al cliente
Video resume
Contact
Competencies
Brinda una atención efectiva, resolviendo consultas y fomentando la satisfacción del cliente.
Gestiona situaciones complicadas asegurando soluciones adecuadas y manteniendo relaciones positivas.
Organiza y prioriza tareas eficientemente en diferentes roles de atención y soporte.
Utiliza habilidades comunicativas para resolver problemas y mejorar la experiencia del cliente.
Utiliza herramientas digitales para coordinar citas y mantener agendas actualizadas.
Education
Summary
Profesional con amplia experiencia en atención al cliente, soporte técnico y gestión de agendas, especializado en resolver problemas y ofrecer un servicio de calidad.
Key Achievements
- Gestión de agendas y coordinación de citas en el sector salud
- Resolución de conflictos y gestión de escaladas en banca y atención social media
- Diversificación en roles de atención al cliente, soporte técnico y atención en restaurante
Experience
Appointment Scheduler and Customer Service
An appointment scheduler coordinates and manages the scheduling of appointments, ensuring efficient time management and effective communication between clients and service providers., They handle booking, rescheduling, and cancellations, often using scheduling software to maintain organized and up -to -date calendars., Also I provide customer service.
Waiter
Take orders, delivering food and beverages, ensuring customer satisfaction, and handling payments., Assist with table setup and cleanup, answer customer questions., Maintain a professional and welcoming demeanor to enhance the dining experience.
Senior Customer Service
Manage escalated customer issues., Providing the best customer service under quality standards., Creating customer service standards., Ensure a consistently high level of customer satisfaction and loyalty.
Customer Support Representative
Resolving issues and ensuring customer satisfaction., With strong communication skills and a knack for problem -solving, I'm committed to providing exceptional service and building positive relationships with customers.
Customer Service Specialist
Responsible for interacting with customers to address their inquiries., Resolve issues, and provide assistance., Ensure a positive customer experience by being helpful, courteous, and efficient in their interactions, ultimately fostering customer satisfaction and loyalty.
Customer Service
Responsible for interacting with customers to address their inquiries., Resolve issues, and provide assistance., Ensure a positive customer experience by being helpful, courteous, and efficient in their interactions, ultimately fostering customer satisfaction and loyalty.