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Customer Service Specialist with 3+ years in Telecom and Healthcare
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Competencies
Provided support for telecom, healthcare, and retail clients through multiple communication channels, ensuring issue resolution and customer satisfaction.
Diagnosed and resolved technical and service-related issues for internet, TV, phone, and insurance customers.
Managed customer interactions via web chat and email, delivering clear, professional, and personalized communication.
Assisted in promoting and selling service upgrades and new lines to increase revenue and customer engagement.
Utilized Office software and technical support skills to manage customer information, troubleshoot issues, and document interactions.
Education
Languages
Summary
Experienced in customer support, troubleshooting, and sales within telecom, healthcare, and retail sectors. Skilled in communication, technical troubleshooting, and client engagement. Committed to delivering exceptional service and support.
Key Achievements
- Supported customers with troubleshooting and resolving issues across multiple services, enhancing user satisfaction.
- Promoted service upgrades and new mobile lines, directly contributing to business growth.
- Delivered personalized support for brand-specific inquiries via chat and email, maintaining high service standards.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Worked in Customer Service providing support for residential internet, television, phone, and mobile phone services, assisting customers with troubleshooting and resolving service issues, while also promoting and selling service upgrades and mobile lines to enhance customer satisfaction and drive...
CUSTOMER SUPPORT SPECIALIST
Delivered exceptional customer support for lululemon, assisting guests via chat and email with orders, product inquiries, returns and account issues by maintaining brand standards and providing personalized solutions.
HEALTH CARE ADVOCATE
Provided customer support for Humana Insurances members through the ResultsCX campaign, assisting with inquiries related to health insurance coverage, benefits, and claims.