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Customer Support Specialist with 4 years in Bilingual Services
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Competencies
Skilled in providing customer support in both English and Spanish.
Proficient in delivering high-quality customer service and building client relationships.
Experienced in managing logistics operations and coordinating shipments effectively.
Experienced in developing engaging lesson plans to enhance language proficiency.
Education
Languages
Summary
Experienced customer support professional with a strong background in bilingual services and teaching. Proven track record in enhancing communication and problem-solving skills.
Key Achievements
- Provided bilingual support at Booking.com, enhancing problem-solving and communication skills.
- Managed diverse customer interactions at Airbnb, improving listening skills and adaptability.
- Delivered high-quality service at Teleperformance, boosting multitasking and communication proficiency.
- Coordinated logistics operations at Leanstaffing, managing shipments efficiently across North America.
Experience
Customer Support & Bilingual Services
Provided bilingual support (English/Spanish) for booking inquiries, enhancing problem-solving and communication skills.
Customer Support & Bilingual Services
Managed customer interactions, developed listening skills by engaging with clients worldwide, and adapted to various accents.
Customer Support & Bilingual Services
Delivered high-quality customer service to English-speaking clients, improving multitasking and communication proficiency.
English teacher
Developing engaging lessons to improve language proficiency.
Teacher
Taught English, Spanish, and Literature to third and fourth graders, supporting classroom activities and events.
English teacher
Conducted in-person and virtually personalized English classes, promoting student engagement and language development.
Logistics Coordinator
Coordinated logistics operations, managing shipments across the U.S. and Canada for large groups.