This is my profileContact via CazVidDamaris
Customer Service Specialist with extensive client support experience
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Competencies
Provided high-quality support via inbound and outbound communication, resolving customer concerns effectively.
Handled client inquiries and issues efficiently, ensuring positive outcomes and satisfaction.
Utilized strong communication abilities to build relationships and manage customer interactions effectively.
Collaborated with team members to meet and exceed service metrics and contribute to team success.
Utilized computer skills for customer support tasks, data entry, and communication.
Education
Languages
Summary
Experienced in delivering exceptional customer service, resolving complex client issues, and building lasting relationships in diverse fast-paced environments.
Key Achievements
- Consistently achieved high customer satisfaction scores across multiple roles
- Maintained outstanding service metrics and call quality at Genpact Guatemala
- Built and maintained strong client relationships through effective communication and problem solving
Experience
Customer Service Representative
Delivered exceptional customer service with consistent top satisfaction scores., Resolved client concerns efficiently while maintaining high-quality feedback ratings.
Customer Service Representative
Managed customer inquiries and provided timely solutions., Maintained outstanding performance in service metrics and call quality.
Customer Service & Back Office Support
Assisted customers in both voice and non-voice processes., Consistently reached monthly metrics and contributed to team success., Built strong client relationships through active listening and problem-solving.
Customer Service Representative
Provided high-quality customer support via inbound and outbound communication., Recognized for excellent customer interaction and professionalism.
Waitress
Delivered outstanding service, ensuring a positive dining experience., Built strong customer relationships and encouraged repeat business.