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Dafne
Technical Support
Contact
Competencies
Experiencia demostrada en Administrative Support.
Experiencia demostrada en HR Support.
Experiencia demostrada en Talent Acquisition.
Experiencia demostrada en Interview Scheduling.
Experiencia demostrada en Recruitment.
Education
Summary
Technical Support buscando nuevas oportunidades
Experience
Technical Support
Provided customer support by resolving order, account, and technical inquiries while ensuring a positive customer experience.. Managed issue resolution, coordinated with internal teams to address customer concerns, maintained accurate records, and delivered timely solutions to support troubleshooting and customer satisfaction.
Banking and Credit Card Specialist
Managed customer accounts, resolved inquiries, and provided support throughout the application and account lifecycle.. Processed applications, reviewed customer information, maintained accurate records, and ensured compliance with company policies.. Assisted with billing concerns, transaction issues, and account updates while collaborating with internal teams to deliver timely resolutions and enhance customer satisfaction.
Customer service agent & Order Management
Delivered high-quality customer support through phone, email, and chat by resolving inquiries, processing orders, returns, and exchanges, and ensuring timely issue resolution.. Collaborated with internal teams to address customer concerns, maintained accurate records, and provided product and service guidance to enhance customer satisfaction and retention.. Followed up with customers to ensure the resolution of issues, gather feedback, and enhance customer satisfaction, demonstrating a commitment to excellent service.