CYNTHIA

Project Worker

Streamline case documentation by producing accurate reports, incident logs and shift handovers, improving information flow across two services.. Coordinate appointments, multi-agency meetings and digital communication using Teams and Outlook, reducing scheduling delays and missed updates.. Maintain organised client records and databases, ensuring compliance and improving team access to up-to-date information.. Apply strict GDPR and confidentiality standards when handling sensitive client information, reducing data-handling risks.. Process purchase requests and small procurement tasks, ensuring timely delivery of supplies and maintaining accurate financial records.. Update case information, tasks and follow-ups in Notion/Click Up, improving workflow visibility and timely completion of support actions.. Use Calendly and digital scheduling tools to coordinate appointments and multi-agency meetings, reducing booking conflicts and improving response times.

Delivering Business English and general English training to international professionals, improving clarity, accuracy and confidence in communication.. Preparing lesson plans, digital materials and progress reports with strong attention to detail.. Strengthened professional writing, proofreading and multicultural communication skills through daily client interaction.. Collaborating with clients across multiple time zones using Zoom, Teams, Google Workspace, Trello.. Managing client schedules, communication, expectations independently across various time zones.. Coordinating administrative tasks simultaneously including scheduling, inbox management, calendar organization and project follow-ups consistently meeting deadlines.. Managing documentation, reports and data entry with high accuracy and consistency.. Resolving scheduling conflicts by proactively monitoring calendars and reorganizing appointments.. Supporting multiple clients simultaneously, consistently meeting deadlines maintaining high-quality standards.

Project Coordinator

Led Corporate Social Responsibility (CSR) initiatives, including staff training, awareness campaigns and community development projects.. Oversaw risk-management audits, research and resource allocation for programmes such as Covid-19 relief, orphanage support and refugee assistance.. Built partnerships with government bodies, NGOs and community organisations to support coordinated programme delivery.. Strengthened organisation policies on ethical, social and environmental responsibilities, supporting compliance and continuous improvement.. Managed corporate events, sponsorships, fundraising activities, employee volunteering initiatives.. Coordinated complex calendars, appointments, and schedules for executives and project teams, ensuring efficient time management.. Managed domestic and international travel arrangements, including multi-stop itineraries, group travel and vendor coordination.. Supported business operations using Microsoft Office, CRM systems, and structured email communication.. Assisted project workflows through research, task tracking, meeting preparation and timely follow-ups, KPI tracking and dashboards.. Organised virtual meetings and training sessions using Zoom, Skype, Slack and Teams, ensuring smooth technical setup and documentation.