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Cristofer
Trilingual Compliance Manager Spanish English Portuguese
Contact
Competencies
Experiencia demostrada en Asana.
Experiencia demostrada en JIRA.
Experiencia demostrada en Microsoft Projects.
Experiencia demostrada en CRM.
Experiencia demostrada en Power BI.
Education
Languages
Summary
Trilingual Compliance Manager Spanish English Portuguese buscando nuevas oportunidades
Experience
Know Your Customer (KYC) Analyst
Performed KYC/CDD/EDD reviews and risk-based investigations by analyzing customer profiles, financial documentation, and transactional activity to identify fraud indicators and prevent financial crimes.. Ensured full compliance with global banking regulations, internal controls, and institutional policies.
Brazil Investigation Specialist
Investigated accounts using multiple tools, databases, and public records to analyze order legitimacy and compile evidence-based findings for case resolution.. Managed bank and customer calls in Brazil to verify account information and confirm customer legitimacy.
Support Specialist
Provided multilingual customer support (Portuguese and English) to Amazon Brazil Kindle users, resolving account and technical issues through data analysis and policy review.. Improved internal support efficiency by developing customer communication templates while maintaining high service quality in a fast-paced environment.