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Cristian
Customer Service Specialist with experience in retention and billing
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Competencies
Handled customer inquiries and support, ensuring customer satisfaction and issue resolution.
Participated in customer retention activities, aimed at maintaining client relationships.
Supported sales efforts and engaged with customers to promote products/services.
Managed billing processes and addressed customer billing inquiries.
Summary
Dedicated customer service representative with experience in retention, sales, and billing, eager to grow in a remote role.
Key Achievements
- Gained comprehensive experience across customer service, retention, sales, and billing departments.
- Expressed willingness to learn and adapt to new roles, seeking growth opportunities.
- Conducted work remotely, demonstrating ability to manage customer interactions independently.
Experience
Retention and Customer services representative
In charge of persuading and avoiding disconnections of customers accounts and at the same time provide customer services., Part of the floor support team taking escalations and helping co-workers with process.
Customer Service Representative
In charge to provide an excellent customer services experience and also provide the information and details regarding customers reservations.