Dedicated Customer Service Representative with over 5 years in the tech and i gaming industries. Skilled in multichannel support, dispute resolution, and client communication. Proven track record of maintaining professionalism and empathy under pressure, contributing to team training initiatives,...
Provided technical support and resolution for gaming and sportsbook platforms via multiple communication channels.
Maintained clear, professional, and empathetic communication with customers in high-pressure environments.
Addressed complex customer issues efficiently, ensuring quick resolution and satisfaction.
Managed multiple chat and email channels simultaneously, prioritizing tasks effectively.
Alaska Tech
Handling Inquiries, Case Follow-Up, Training and Development
Center Source Colombia SAS
Provide real-time support, Live chats and emails channel simultaneously, Handle sport-related requests, Resolve casino-related issues, Manage poker support
English
Academic Bachelor
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Participated in onboarding and training efforts to enhance team capabilities and service quality.
