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Customer Service Specialist with 5+ years in tech and iGaming industries
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Competencies
Provided technical support and resolution for gaming and sportsbook platforms via multiple communication channels.
Maintained clear, professional, and empathetic communication with customers in high-pressure environments.
Addressed complex customer issues efficiently, ensuring quick resolution and satisfaction.
Managed multiple chat and email channels simultaneously, prioritizing tasks effectively.
Participated in onboarding and training efforts to enhance team capabilities and service quality.
Education
Languages
Summary
Dedicated Customer Service Representative with over 5 years in the tech and i gaming industries. Skilled in multichannel support, dispute resolution, and client communication. Proven track record of maintaining professionalism and empathy under pressure, contributing to team training initiatives,...
Key Achievements
- Handled diverse customer inquiries across multiple channels, ensuring customer satisfaction and issue resolution.
- Contributed to training and development initiatives at Alaska Tech, improving team knowledge and performance.
- Managed real-time support for sports, casino, and poker related requests, maintaining high service standards.
Experience
Customer Service Representative
Handling Inquiries, Case Follow-Up, Training and Development
Customer Service Representative
Provide real-time support, Live chats and emails channel simultaneously, Handle sport-related requests, Resolve casino-related issues, Manage poker support