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Customer Service Specialist with 3+ years in tech support and bilingual communication
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Competencies
Handled customer inquiries in English and Spanish, providing technical support and resolving issues effectively.
Supported technical troubleshooting and providedfeedback to technicians, enhancing service delivery.
Communicated clearly with clients and team members, scripting and dispatching service calls efficiently.
Proposed and implemented system and script enhancements to streamline customer interactions.
Education
Languages
Summary
Experienced in managing customer inquiries, providing technical support, and developing process improvements. Skilled in bilingual communication (English/Spanish) with a proven track record of reducing customer churn and optimizing call handling.
Key Achievements
- Resolved 300+ weekly customer inquiries via phone and email, maintaining high service quality.
- Developed an improved follow-up system for unsatisfied customers, reducing churn by 6%.
- Designed and implemented an efficient call script, lowering average call handling time, adopted by management.
Experience
Customer Service Representative
Assist North American clients with their health information and tech support, all over in the United States.
Bilingual agent customer service
Dispatch for customers from the United States in English and Spanish consulting their technical issues service status.
Bilingual customer service
Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets., Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%., Proposed more efficient call script to reduce average customer handling time, which was...