This is my profileContact via CazVid
Cristian
Customer Service Representative with 23+ years of technical experience
Video resume
Contact
Competencies
Provided support and assistance to customers, resolving issues effectively.
Utilized over 23 years of technical expertise to troubleshoot and resolve technical problems.
Communicated with clients clearly to understand and address their issues.
Gained key experience working in the Business Process Outsourcing sector.
Education
Summary
Experienced technician with nearly a year in the BPO industry, seeking to leverage technical background and customer support skills.
Key Achievements
- Transitioned from IT Technician to customer service role with industry experience.
- Accumulated nearly one year of experience in the BPO industry specializing in customer support.
- Applied extensive technical background to assist clients and improve service delivery.
Experience
Customer Service Specialist
Resolved concerns with products or services providing accurate and fast pace resolutions, for dashers, merchants and customers for Doordash campaign., Identified and responded to customer requests and concerns by phone and chat for both English / Spanish speaking customers., Achieved outstanding ratings on (AHT), Phone Handle Time and Quality., Achieved and maintained departmental performance standards., Responded proactively and positively to rapid change.
Customer Service Specialist
Resolved concerns with products or services based on packages delivering for Fedex campaign., Identified and responded to customer requests and concerns by phone for English speaking customers., Achieved outstanding ratings on (AHT), Phone Handle Time and Quality., Achieved and maintained departmental performance standards., Responded proactively and positively to rapid change.