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Virtual Assistant with Technical Support and Data Analysis Expertise
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Competencies
Provided technical support to users, including troubleshooting and device configuration.
Utilized Power BI and SQL for data analysis tasks.
Applied advanced Excel skills for data management and reporting.
Delivered exceptional customer service across multiple roles, including billing inquiries, retail, and hospitality.
Demonstrated effective communication, teamwork, and attention to detail in various customer-facing roles.
Education
Languages
Summary
Experienced professional with a strong background in technical support, data analysis, and customer service, seeking to leverage diverse skill set in a dynamic environment.
Key Achievements
- Provided remote technical support and troubleshooting for device configuration at Teleperformance Colombia.
- Managed customer inquiries related to billing and ensured customer satisfaction through service management.
- Demonstrated role progression across diverse customer service roles, including cashier, golf caddie, and counter salesperson, acquiring skills in service delivery and inventory management.
Experience
Virtual Assistant
Provided remote technical support to users for device configuration and troubleshooting., Resolved inquiries related to charges and billing., Managed in-store services and online reservations with a focus on customer satisfaction.
Cashier and Customer Service
Efficient cash management, including processing cash and electronic transactions., Food preparation following hygiene and food safety protocols to ensure service quality., Conducted periodic inventory counts, contributing to proper stock maintenance and resource optimization., Provided exceptional...
Golf Caddie
Provided personalized assistance to golf players, ensuring attentive and efficient service during rounds., Enhanced customer experience through respectful and professional interaction, fostering a positive environment on the golf course., Worked closely with players to understand and meet their...
Counter Salesperson
Provided personalized customer service, ensuring a high-quality customer service experience., Efficiently managed pharmaceutical product inventory, maintaining an updated and accurate stock record., Conducted sales of pharmaceutical products, applying specialized knowledge to advise customers on...