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Cristian
Customer Service & Graphics Designer with 4+ years in Hospitality and Call Center
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Competencies
Utilized assertive communication, active listening, and conflict resolution to ensure positive customer experiences.
Managed customer relationships and call operations using Alegro, Genesis Cloud, and Sabre systems.
Created visual campaigns, promotional materials, and managed social media content for event promotion.
Collaborated with team leaders, supported agents and staff, and contributed to staff recruitment and training processes.
Education
Languages
Summary
Experienced in customer service, call management, graphic design, and team support with a strong focus on enhancing user experience and brand visibility.
Key Achievements
- Provided efficient call management and case resolution using GDS and CRM systems at ALMACONTACT.
- Designed visual campaigns and managed social media to enhance brand visibility for WIQU Gastrobar.
- Supervised and managed customer service operations, including order-taking and station management in a restaurant setting.
Experience
Asesor Call Center
Gestión de llamadas entrantes y salientes, brindando atención eficiente y resolución efectiva de casos., Uso de sistemas GDS (Sabre) y herramientas CRM como Alegro y Genesis Cloud., Apoyo a agentes en situaciones complejas mediante coaching y retroalimentación., Colaboración con el Team Leader en...
Atención al Cliente / Diseñador Gráfico
Atención al cliente en servicio de mesa y barra, garantizando una experiencia positiva., Apoyo en funciones de bartender y organización del servicio., Diseño de campañas visuales, piezas publicitarias y material gráfico para la promoción de eventos., Apoyo en la gestión de redes sociales,...