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Contact
Competencies
Experiencia demostrada en SAP.
Experiencia demostrada en Billing.
Experiencia demostrada en Customer Service.
Experiencia demostrada en Auditing.
Experiencia demostrada en Customer support.
Education
Experience
Process Delivery Specialist
Service Client Support Q&A - NATURGY SPAIN, Gas & Electricity, manage SAP modula billing, correct some wrong charge and generate the refund direct to the account client, unsuscribe and sign contract for the right account.
Customer Service Representative
Customer Service Support Q&A - EXPERIAN EEUU, Credit Bureau, Updating members personal information, upgrade, downgrade and cancel memberships, support with the login and send refunds from the cancel., Credit report and FICO Score
Operatinos Analyst
Auditing bills, RSC, BOL freight industry, to submit it to our portal, after a verification of the documents with Broker then we purchase the bill to collect later.
Virtual Customer Service
Customer support, retail, returns, refunds, replacement, monthly reports, HDM, KPI ́s. AC3. Ticketing system