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Customer Service Specialist with 2+ years in client relations & media
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Competencies
Managed customer interactions through calls, chats, and emails ensuring positive experiences and issue resolution.
Researched, produced, and managed media content, including radio programs, social media posts, and press releases.
Experienced in written and verbal communication, effective in public relations, media handling, and interpersonal interactions.
Handled sensitive data, maintained records, and organized information for educational and census activities.
Coordinated promotional and educational events, developed content plans, and managed logistics for media and school activities.
Education
Summary
A dedicated professional with experience in customer service, media content production, and educational support. Skilled in communication, content planning, and stakeholder engagement, committed to delivering quality service and engaging content across multiple platforms.
Key Achievements
- Handled multi-channel communication for DoorDash’s partner merchants, customers, and dashers, ensuring high-quality service across different time zones.
- Produced live radio shows and managed publicity strategies at SAUMA HD RADIO, enhancing program content and audience engagement.
- Supported educational activities at Ndayi Primary, assisting in classroom prep, student supervision, and maintaining a safe learning environment during COVID-19.
Experience
Customer Service Agent
Handle three main channels: Outbound and Inbound Calls, Chats and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction., Serving under US time rotational shifts.
Radio Content Producer and Presenter
Research topics and background information for items to be featured on the program., Hosting live radio shows., Planning publicity strategies., Writing and producing presentations and press releases., Dealing with enquiries from the public, the press and related organisations., Organising and...
Education Assistant
Provide support to the teacher, such as typing, photocopying, distribution of teaching materials, capturing of data, filing, record keeping etc., Support the teacher with technical preparations of the classroom for teaching and learning and ensure that teaching materials are available and ready for...
Radio Content Producer (Intern)
Provide substance and communication support, Produce broadcasting content, Research topical subjects for programming, Suggest and develop topics, Facilitate guests and audience participation, Oversee availability and booking of production studios, Participate in radio editorial meetings, Post and...
Public Liaison and Communication Officer (Intern)
Developing content for publications, Media buying and advertising, Handle media enquiries and maintain good relationship with media houses, Disseminating information to inform employees and other stakeholders about municipal plans, programmes, objectives, projects, decisions, actions and other...
Enumerator for Census 2011
Chart out plans to visit residents of a specific city, Conduct an extensive and thorough visual survey of areas that need to be covered during the census taking procedure, Contact people through telephone, email and in person to pertinent data, Physically travel to residents’ homes to interview...
Student Journalist
Attend editorial meetings for story ideas, Report and write on local news from Mabopane, Ga-rankuwa and Soshanguve, Liaise with the lecturers and community for generation of news