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Customer Service Representative with 3+ years of tech support and client assistance
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Competencies
Handled customer queries across phone, chat, and email, focusing on e-commerce and tech support.
Provided technical support for Xbox and Windows OS using industry-standard tools and methods.
Utilized CRM systems and Shopify to manage customer interactions and support online shopping processes.
Proficient in Docs, Sheets, Gmail, Calendar, and related tools for administrative and operational tasks.
Education
Languages
Summary
Dedicated customer support professional with over 3 years of experience in troubleshooting, client communication, and operational assistance. Skilled in CRM, e-commerce tools, and technical support for Windows and Xbox platforms.
Key Achievements
- Delivered high-quality customer support via multiple channels, ensuring accurate and timely issue resolution.
- Provided executive assistance to managers, supporting operational efficiency.
- Troubleshot technical issues for Xbox and Windows OS, demonstrating technical expertise.
Experience
CUSTOMER SERVICE REP.
Provided high-quality customer support through phone, chat and emails, in online purchasing, returns, and refunds, consistently delivering accurate and timely resolutions., Provided some executive assistance to managers.
CUSTOMER SERVICE REP.
Delivered expert troubleshooting through phone and emails for Xbox and Windows 10/8.1 OS.